New Patient Appointment Questions

FAQs

Are you accepting new patients?
Always. As a new patient at Harris Dental, your first appointment will include a comprehensive exam, x-rays and an assessment of your oral health. We will answer all your questions, as well as go over your suggested treatment plan, pricing options and will help you schedule any future appointments.
Do I need to arrive early for my first appointment?
Yes. Please arrive 10-15 minutes early to check in and fill out any remaining patient forms.
What should I do if I require premedication?
Please be sure to request a prescription prior to your appointment, or if you are unsure, contact us and we can help.
What do I need to bring to my first appointment?
Please bring the following items with you to your appointment:

  • Patient registration forms if you haven’t submitted them prior to your visit.
  • Dental Insurance Card (if applicable)
  • Identification such as Driver’s License, Military ID or State ID
How long will my first appointment last?
It varies, but please plan on 1 to 2 hours for the first visit.

Insurance & Financing Questions

Why are certain Harris Dental locations in-network with different insurance plans?
Our Phoenix location is an exclusive in-network provider for Delta Dental Premier. In order to better accommodate all of our patients, we decided to open additional offices in Scottsdale and Mesa that could be in-network with most major PPO dental insurance plans. This has allowed us to better serve all of our patients.
What does "in" and "out of" network mean?
For some insurance companies it does not make a difference if our office is “in” or “out” of network, but for other companies going out of network does make a difference.  The difference is the allowable fee of the insurance company.  The allowable fee refers to the amount the policy pays for a specific treatment.

Insurance companies or employers may tell patients they have 100% coverage for preventative care:  That means 100% of the insurance company’s allowable fee. For example (if we are out of network):  If our fee for a procedure is $100, and the allowable fee of a policy is $120, the insurance company will pay $100 and the patient does not owe any co-pay.  However if our fee for a procedure is $100 and the allowable fee of a policy is $85, the insurance will pay $85 and the patient will have a co-pay of $15 due to us.

Understanding why our office doesn’t participate or accept HMO/DMO, Medicaid or AHCCCS policies?
We have found that being bound by the provisions or limitations of insurance contracts can impact the quality of care our patients receive.  When insurance companies discount fees to the extent that many do, it adversely affects the quality of materials, the labs we can use, the amount and quality of the education we receive annually, as well as the ability to purchase and update our equipment to continue giving our patients the very best service and results that dentistry has to offer.  We feel that our patient’s overall health is much more important than to allow the insurance company to dictate their treatment choices based on cheapness not quality.
What Insurance do you accept?
We accept all PPO Insurance Plans.
What if I don’t have insurance?
If you don’t currently have insurance, don’t worry! Our dentist believes that everyone should have access to quality dental care. For this reason, we have financing available with CareCredit and Lending Club. Contact our office for more information on financing your dental treatment.
Do you offer financing options or payment plans?
Yes! All patients should have access to quality dental care. For this reason, our office offers financing for all dental treatments via CareCredit and Lending Club.

General Questions

What is a mock-up?
In 10-15 minutes, temporary tooth colored material can be applied to your teeth to give you a preview of what your new smile would look like. Change your smile. Change your life. Call today and schedule your mock-up.
Do you offer free consultations?
Yes, we do! Whether this is your first visit with a dentist or you are looking for a second opinion, you can come see us for a free consultation. It’s a great opportunity to get face time with one of our doctors and see the many options we have available in dentistry today.
What do you do for nervous patients?
Our entire team, including our doctors specialize in caring for patients with dental fears. Our Harris Dental offices offer a number of different sedation options to help our patients stay calm and relaxed through their dental visits. Rest-assured that you will have the most comfortable dental experience you’ve had to date at our office!
What if I have a dental emergency?
If it is a life threatening emergency, please call 911. For all other urgent dental needs, please call our office at 602-955-8600. If you cannot reach us by phone, please email info@harrisdental.com for immediate assistance.
Do you have extended hours?
Yes, we can accommodate many different schedules. Please call our office at 602-955-8600 or visit our locations page to see our extended hours.
Do you treat children?
We do. We LOVE kids!

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Phoenix

4444 N 32nd St Ste 208
Phoenix, AZ 85018

Scottsdale

20511 N Hayden Rd Ste 150
Scottsdale, AZ 85255

Mesa

4540 E Baseline Rd Ste 101
Mesa, AZ 85206

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